Mtown88 Privacy Policy – Your Personal Data Protection

Privacy Policy Introduction & Scope

This Privacy Policy is issued by mtown88 and applies to all users who access or use our platform via the website mtown88.win or our official mobile app. This policy transparently and comprehensively explains our data management practices.

When you register as a member, make a deposit, request a withdrawal, contact our support team, or simply browse our website, you may provide us with certain information. This Privacy Policy explains what information we collect, why we need it, how we use it, and your rights in relation to that information.

We uphold internationally recognised data protection principles, including purposeful data collection, secure storage, and respect for every individual's right to privacy. Your privacy is our priority — not just a footnote in a legal document.

Information We Collect

Mtown88 collects two main types of information: information you provide directly, and information collected automatically when you use our platform.

Information you provide directly:

• Registration Information: Full name, date of birth, national ID or passport number, email address, phone number, and residential address.
• Financial Information: Bank account number, bank name, and e-wallet details used for deposits and withdrawals.
• KYC Verification Documents: Copies of your identity card, driving licence, bank statement, or other documents required to fulfil identity verification requirements.
• Communications: Any messages, complaints, or information you share with our support team via live chat or email.

Information collected automatically:

• Technical Data: IP address, web browser type, device operating system, and screen resolution.
• Usage Data: Pages visited, time spent on the platform, games played, and general betting patterns.
• Cookie Data: Session cookies and preference cookies that help us improve your user experience.
• Location Data: General location information based on IP address for security and compliance purposes.

How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. mtown88 uses your personal data for the following purposes:

We will not use your information for any purpose beyond those stated above without your prior consent. If you prefer not to receive marketing communications from us, you can opt out at any time through your account settings or by contacting our support team.

Information Sharing with Third Parties

Mtown88 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. This is our absolute commitment to every member.

However, there are limited situations where we may need to share your information with certain parties:

• Payment Service Providers: Required financial information is shared with trusted banks and payment providers to securely process your deposit and withdrawal transactions.
• Identity Verification Providers: KYC documents may be shared with licensed third-party identity verification services to ensure compliance with legal requirements.
• Legal Authorities: We will disclose required information if mandated by law, court order, or a request from a competent authority.
• Technology Partners: Our game software providers and technical infrastructure partners may have limited access to data strictly necessary for platform operations.

All third parties we work with are required to comply with strict data protection standards and are only permitted to use your information for agreed purposes. We conduct thorough due diligence on every partner before any data sharing takes place.

Security & Data Protection

Protecting your personal information is one of mtown88's highest priorities. We continuously invest in cutting-edge security infrastructure to keep your data safe at all times.

The security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected by bank-grade encryption. No sensitive information is transmitted in plain text.
• Stored Data Encryption: Sensitive information such as financial details and identity documents is stored in encrypted form on our servers.
• Two-Factor Authentication (2FA): We offer an added layer of security through 2FA and strongly encourage all members to enable it.
• Continuous Monitoring: Our systems are monitored 24/7 to detect any unauthorised access attempts or suspicious activity.
• Regular Security Audits: We conduct regular internal and external security audits to identify and address any potential vulnerabilities.
• Internal Access Controls: Only authorized personnel have access to members' personal data, and such access is strictly logged and monitored.

Data Retention Period

Mtown88 retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Specific retention periods are as follows:

• Active Account Data: Retained for as long as your account remains active on the mtown88 platform.
• Transaction Records: Retained for a minimum of 5 years after a transaction occurs, in accordance with legal and financial compliance requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure to fulfil anti-money laundering legal obligations.
• Communication Logs: Retained for 2 years for complaint resolution and customer service reference purposes.
• Cookie Data: Session cookies are deleted when you close your browser; preference cookies are stored for up to 12 months.

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised in accordance with established procedures.

Cookie & Tracking Technology Policy

The mtown88 website uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and ensure the platform runs smoothly.

Types of cookies we use:

• Essential Cookies: Required for core platform operations such as login authentication and session management. These cookies cannot be disabled.
• Performance Cookies: Collects anonymous information about how you use the website to help us improve our services.
• Functional Cookies: Remembers your preferences such as language and display settings.
• Analytics Cookies: Helps us understand traffic patterns and platform usage on an aggregate basis.

You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

Your Rights Regarding Personal Data

As a mtown88 member, you have certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within 30 business days.

Cross-Border Data Transfers

In the course of its operations, mtown88 may transfer your personal data to servers or processing facilities located outside your country. However, we ensure that any such transfer is carried out with adequate safeguards and in compliance with applicable data protection laws.

We only transfer data to countries or entities that provide a level of data protection equivalent to or higher than that required under Malaysian law. Comprehensive data processing agreements are established with all partners that receive data across borders.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we strongly encourage you to contact us directly.

You may contact our Data Protection Officer via:

• Email: [email protected]
• Live Support: 24/7 live chat via the mtown88 platform
• General Support: [email protected]

We are committed to investigating and resolving all privacy-related complaints within 14 business days of receipt. If you are not satisfied with our response, you have the right to refer your complaint to the relevant data protection authority.